Frequently Asked Questions

Everything you need to know about your Footpatrol order.

How long does shipping take?

Standard delivery typically takes 3-5 business days, while express shipping options are available for next-day delivery on orders placed before 2 PM.

What is your return policy?

We offer a 28-day return policy. Items must be in their original, unworn condition with all tags and packaging intact to qualify for a full refund.

Are your sneakers authentic?

Yes, Footpatrol only sells 100% authentic products sourced directly from the brands. We are an authorized retailer for all labels we carry.

How can I track my order?

Once your order has dispatched, you will receive a confirmation email containing a tracking link to monitor your delivery status in real-time.

Which payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, and Klarna for flexible buy-now-pay-later options.

Can I cancel or amend my order?

To ensure fast delivery, we process orders quickly. Once an order is placed, we are usually unable to cancel or make changes, but you can return the items once they arrive.